Terms & Conditions

Our Shipping Policy

 

Free Shipping 

All our deliveries are free unless specified otherwise.

 

Shipping Timelines 

Currently, we accept orders booked from UAE only and with delivery to UAE addresses only.  Deliveries for UAE will be shipped within 7 working days of receiving the order. This is subject to correct delivery address details provided by the customer. 

Please note that any order submitted on the site after 5 PM UAE time would be considered for processing on the next working day. We work from Sunday to Thursday, 10.00 am to 6.00 pm excluding UAE public holidays.

 

International shipments

For all international orders from www.dhanakjewels.com, the customer /recipient is legally responsible to comply with laws and regulation of the destination country. Customers are also responsible for any customs fees, import duties, taxes and any other charges in the destination country.

 

Customs, Duties and Taxes

Customs fees, import duties, taxes and other charges to the shipment may vary in the international orders. www.dhanakjewels.com has no control over these charges and cannot provide any estimates for fees expected. Please contact your local customs office for further details.

 

Shipping Partner

We have currently tied up with FedEx to deliver your shipments safely, securely and on time; www.dhanakjewels.com reserves the right to change the shipping partner as it deems necessary in the future.

 

Track your orders

You can always track your orders by calling us on +971 4 2298688 or writing to us at info@dhanakjewels.com. We will soon have an option to track your order online on our website. Once integrated this feature will provide you with the most recent update on orders placed by you through the site.

 

Limitations

Please note that products shipped internationally may not comply with destination country's standards, specifications and labelling requirements. The customer is solely responsible for determining if the product(s) can be legally imported into the country. In case the product cannot be imported due to the legalities and the shipment is returned back to Dhanak Jewellery LLC the refund amount will be after deducting the entire shipment cost.

 

Privacy

Please note that international shipments are subject to inspections by the customs authorities. Any information about your products contained therein may be provided customs authorities as part of the customs clearance procedures.